Effective Date: 5/1/2026
Company: Proactive Control Security
Website: proactivecontrolsecurity.com
Email: [email protected]
Phone: 787-476-5800

1. Introduction

Proactive Control Security respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, service requests, phone calls, email communications, SMS messages, and other business interactions.

Proactive Control Security is a private professional security company providing physical security services, including on-site security guards, mobile patrol, access control, event security, and security assessments throughout Puerto Rico.

2. Information We Collect

We may collect information you voluntarily provide when requesting services, submitting a contact form, requesting a Security Assessment, communicating with our team, or engaging with our website.

This information may include:

Name

Company or organization name

Phone number

Email address

Service location address

Type of property

Type of security service requested

Preferred contact method

Details about your property, business, operational needs, or security concerns

Any other information you choose to provide

We may also collect basic website usage information through analytics, cookies, forms, or tracking tools, such as pages visited, browser type, general location, device type, and interaction with our website.

3. How We Use Your Information

We use the information collected to better understand your property, business structure, security needs, and service requirements.

Your information may be used to:

Respond to your inquiry

Contact you about requested services

Schedule or conduct a Security Assessment

Evaluate the type of property or environment requiring service

Prepare a customized security proposal

Determine appropriate staffing, patrol, access control, or event security needs

Communicate with you by phone, email, text message, or other requested methods

Provide customer service and follow-up communication

Improve our website, services, and client experience

Maintain internal records related to service requests and business operations

4. No Sale of Personal or Business Information

Proactive Control Security does not sell, rent, trade, or disclose your personal, company, or property information to outside parties for profit.

The information we collect is used to understand your request, evaluate your security needs, communicate with you, and provide professional security services.

5. Information Sharing

We only share information when necessary to operate our business, respond to your request, or provide services.

Information may be shared with:

Authorized Proactive Control Security representatives

Internal management or operations personnel

Trusted service providers that support our website, CRM, forms, communications, or scheduling

Legal, regulatory, or governmental authorities when required by law

Insurance, compliance, or professional advisors when necessary for legitimate business purposes

We do not authorize third-party service providers to use your information for their own marketing purposes.

6. SMS, Email, and Communication Consent

When you submit a form or request services, you may consent to receive SMS notifications, service-related alerts, follow-up messages, and occasional marketing communications from Proactive Control Security and its representatives regarding your inquiry and requested services.

Message frequency may vary. Message and data rates may apply. You may text HELP to 787-476-5800 for assistance or reply STOP to unsubscribe from SMS messages at any time.

You may also contact us at [email protected] to update your communication preferences.

7. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Our goal is to maintain appropriate administrative, technical, and operational safeguards based on the nature of the information collected. No method of electronic transmission or storage is completely secure, but we strive to protect the information entrusted to us with care and responsibility.

The FTC notes that businesses should assess what personal information they collect, where it is stored, who has access to it, and how it is protected.

8. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand website traffic, improve user experience, measure marketing performance, and support communication with visitors who submit inquiries.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

9. Third-Party Links and Tools

Our website may include links to third-party websites, forms, scheduling tools, CRM systems, payment platforms, analytics platforms, or communication tools.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to review their privacy policies before submitting information through those services.

10. Retention of Information

We retain information for as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, and support legitimate business operations.

When information is no longer needed, we may delete, archive, or securely retain it according to our internal business practices and applicable requirements.

11. Your Privacy Choices

You may contact us to request that we update, correct, or remove information you have provided, subject to legal, operational, contractual, or compliance requirements.

You may also request to opt out of marketing communications at any time.

To make a privacy request, contact us at:

Email: [email protected]
Phone: 787-476-5800

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Proactive Control Security
Email: [email protected]
Phone: 787-476-5800
Website: proactivecontrolsecurity.com